Surge Bikes

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4.9

( 8 reviews )

Sporting Goods

Closed 09:00 AM - 06:00 PM See Hours

Unit 7C Cufaude Business Park, Cufaude Ln, Bramley, Basingstoke RG26 5DL, United Kingdom +44 1256-648-510

Surge Bikes is an electric bicycle store located at Unit 7C Cufaude Business Park in Basingstoke, United Kingdom. With a focus on providing top-notch service and quality bicycles, Surge Bikes has quickly gained a reputation for being an excellent choice in the industry. The knowledgeable and friendly staff, led by Matt, go above and beyond to ensure customer satisfaction. From assisting with cycle to work schemes to expertly guiding customers in choosing the ideal bike and accessories, Surge Bikes brings transparency and ease to the purchasing process. The store offers a wide range of electric bicycles, catering to various riding styles and preferences. Additionally, Surge Bikes provides detailed explanations of bike functionalities, future service requirements, and maintenance expectations. With their commitment to customer service and a vast selection of top-of-the-line bikes, Surge Bikes has become a trusted destination for electric bicycle enthusiasts.

Amenities and More

Service options
- Kerbside pickup
- In-store shopping
- In-store pick-up
- Language assistance
Accessibility
- Wheelchair-accessible toilet
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Crowd
- LGBTQ+ friendly
- Transgender safe space

Reviews

4.9/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Andrew zhu

March 22, 2024

I had a good experience buying from Surge Bikes. They were really helpful finding the perfect fitting for my bike and communication was great. I love my new Tern bike!!

Mike e.

March 22, 2024

AVOID A bit of an overdue review, but I just wanted to say that they have this obnoxious know-it-all, Matt, working for them who is really rude. Well, I wanted to spend just over £9k on the bike and bought it somewhere else. It worked out a few hundred more than buying here, but, good God, at least I was treated as a customer.

Stephen twomey

March 22, 2024

Very helpful staff, gave good advice for buying an e-MTB and help set up the bike for me on collection.

Ryana spencer

March 22, 2024

Really great experience today. Extremely knowledgeable staff, that spent lots of time finding me the right bike. Couldn't recommend them higher.

Rich walter

March 22, 2024

Just tried calling again and refused to speak to Matt as he's rude and ignorant "I item the business and I'll decide who you speak to" . Even tern themselves aren't impressed with him, said they've told him to only sell locally Goes from bad to worse! I've just asked for them to privide spare parts and they told me too just get any bolt from any diy store. When I requested what size boot he said he would go fund or and call me back 10 minutes later. Turns out it was a lie to get rid of me. Won't be buying anything from here again. The way one of them speaks to customers is terrible. From the very start one particular staff member has had a chip on his shoulder but I've bit my tongue and just chalked it in as personality type. But to say "I don't know what planet you're on" just for wanting a refund for Shimano gear changer that's less than a year old just isn't cricket. It's a disgusting attitude. Stick to your local retailers guys. I wish I'd stick with J E James, their customer service really is epic.

Ivan

March 22, 2024

Good service and communication, thanks.

mpq mpq

March 22, 2024

Not sure how this companies customer service is, but I called the business today to speak to a staff member and was immediately hung up on before I could even finish my sentence - levels of professionalism leave a lot to be desired by this retailer.

Carla sena

March 22, 2024

I was searching for a bike and working through a list of possibilities following a lot of online research. I requested a couple of test rides and the guys had already worked out which one was probably the best fit. They were spot on. I came away with a lot of friendly advice that day and it lead to me buying a bike that regularly puts a smile on my face. Attention to detail, customer service, people you can trust who are always willing to help, and I bagged a bargain in the sale. What more do you need?